We are available to answer your questions during our office hours of:
You can reach us at +1.323.968.1157 to speak directly with a representative or use the contact form located here.
All promo codes are valid on full-price items only unless otherwise stated. Orders including sale and full-price items will have the code applied only to the full-priced item.
odd92 takes exceptional care to protect the security of your information when you place an order through our web-store, and we will never sell your information. However, we cannot be held liable for any loss incurred through the unauthorized access of your data by a third party when accessing our website.
For questions regarding sizing, construction or composition of garments that are not answered by the product descriptions or size charts please email email@example.com. You may also call our office Monday-Friday from 11am to 5pm PST at +1.323.968.1157 to speak directly with a representative.
We accept Visa, MasterCard, American Express, Discover, and JCB cards.
You may also checkout using your Amazon and Paypal* accounts, Apple Pay, and Google Pay using any of the payment options that they provide.
We now offer Klarna for US customers. Pay for your purchase in installments by selecting Klarna as your payment method during checkout.
* Please note, if you use Paypal as your payment method refund processing takes a few more days as Paypal refund processing is not as fast as other payment methods.
Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products and sizes. If an item you have ordered is out of stock, we will notify you promptly via email. Any changes will be reflected in your order total as well as your shipping confirmation.
Given the amount of orders we process each day, the availability of any merchandise on the site is always subject to change. The best way to stay up to date on new arrivals, promotions and sales is to sign up for our newsletter.
Sales tax is determined by the shipping address entered at checkout, and at present only applies to residents of California.
Sales tax will not apply to the purchase of gift cards; however, sales tax will be charged when the gift card is redeemed.
We currently do not collect sales tax from any other US state.
odd92 does not include duties and taxes for international orders in the total at checkout; however, customs and import duties may be levied by your local government, and can range from 20-40% of your order value. You are responsible for paying all such additional fees, please consult your local customs agency for more information or email us at firstname.lastname@example.org.
Once your order has been placed, you will receive an email confirmation. You will receive a second email once your order has been shipped, containing your tracking number and carrier information. For any questions regarding the status of your order, please contact email@example.com or reply to your order confirmation.
If for any reason you are not satisfied with your online purchase, item(s) can be returned within 14 days of the delivery of your order for a refund, exchange or store credit (valid for one year from issue). The cost of shipping is non-refundable and return shipping is not covered by odd92. Shipping for exchanges is complimentary for one exchange per order subject to inspection of the condition of the original item being exchanged.
Gift cards, preorders, swimwear, socks, underwear, fragrances, and items marked 'FINAL SALE' are not returnable.
ARRANGE A RETURN
Before returning your item(s), please email firstname.lastname@example.org with your account information, order details, reason for return, and whether you would prefer a refund, exchange or store credit. If you choose store credit, odd92 will email a credit for the dollar amount corresponding to the value of merchandise returned.